Student at International Slavonic University, Ukraine
Sep 2002 to Jun 2007
The program is for 5 years diploma in Hotel Management, passed with HONOURS and EXCELLENCE degree (Cum Laude) included several trainings in different hotels.
Russian, Arabic, Ukrainian - (Mother tongue), English - (Fluent)
от 3 до 5 лет
Fraser Suites. Doha, Qatar – Pre-Opening Project
Acting Operations Manager
Jul 2011 to Dec 2011
Facilities: Gold Serviced Apartments, 138 fully furnished suites, with 2 F&B outlets
Six month contract in order to orginize and manage all pre-opening operations functions. Developed standard operating procedures. Purchased equipment, supplies, and uniforms. Designed front desk and guest service bell stand to ensure smooth operation. Established a comprehensive training program. Recruited, hired, and trained all front office staff.
•Quality controlling within the entire hotel and focusing on the Front of the House, housekeeping and maintenance
•Night auditing the hotel finacial day
•Complete knowledge of hotels operations
•Plan work schedules as per requirement
•Supervise and assess employees and trainees. Interviewing and hiring
•Exercise complete autonomy as substitute for the absent management
•To help GM develop a systematic and uniform approach to sales, complaints, emergency handling and administration throughout the hotel
•Deal with guest complaints promptly, efficiently and professionally and use service recovery when necessary
•Handling Trip advisor booking.com websites for Fraser Suites and responding to guest feedbacks
•Overlooking the guest arrival & departure process, room allocations, preferences and any special arrangements.
•Handle the daily operations during the absence of GM
•To greet and escort VIP, Room Amenities Check
•To actively encourage and development of skills of the individual members
Achievements: Was held the Operations Manager responsibilities after first month.
Intercolo Translation Bureau, Kharkov, Ukraine
Dec 2010 to Aug 2011
Le Meridien Al Aqah Beach Resort, Fujairah, UAE
Acting Front Office Supervisor / Assisting Night Manager
Mar 2008 to Nov 2010
Facilities: 5* Resort, 218 rooms, 5 F&B outlets and banquet facilities for 1000 guests
•Supervise and assess employees and trainees, time managment for FO staff
•Assist the FO Manager with exercise complete autonomy as substitute for the absent management
•Accommodating guests and book them out
•Solve guests complaints
•Room amenities check and readiness for VIP guests, prior arrival
Achievements: Because of my various capabilities and fast understanding the Company I was held Front Office Supervisor duties
After 4 months, I was held responsible of the whole night course
Hotel Cosmopolit, Kharkov, Ukraine
Front Office Receptionist
Jun 2007 to Dec 2007
Facilities: 4* Business hotel with 29 luxury rooms and 1 F&B Outlet, and banqueting facilities up to 500 guests
Reason to move on: To get exposed to abroad and specially Leading brand working in resort
MS Office Applications (Word, Excel, PowerPoint, Outlook)
PMS - Shelter, Fidelio, Opera, HIS Epitome
Training Programs Completed in Hospitality Industry
Sep 2002 to Nov 2010
•Fire Safety measures
•Up selling Techniques
•Emergency & Crisis Management
•Training on Duty Managers
•Leaders module in Service Culture
•Fast Track training
I am a very open personality with a positive approach, energetic, talented and driven hotel manager with a real passion for delivering a first rate service to guests and maintaining excellent relationships with them to encourage repeat business. Good under pressure and strong ability to manage a team. Having a proven track record of running successful operations that nurture and grow the business. Possessing the experience and initiative to further bolster a hotel’s reputation and commercial success. Company loyalty is a main principal of mine.
Strengths: Guest and staff relations. I also honestly live up to the principle “Guest comes first”. I also practice active communications with my subordinates and superiors alike.
The little free time I have for myself I relax with listening music & cooking
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